Microsoft Account Password Reset using https://account.live.com/acsr

Reset your password

If the password you typed is incorrect, you’ll see a message that says:

Your account or password is incorrect. If you don't remember your password, reset it now.

1. Select Forgot password?

If the Enter password window is still open select Forgot password?

(Or go directly to Reset password and enter the username name again for the account you’re trying to reset and select Next).

2. Verify your identity

For your protection, Microsoft must verify your identity before you can proceed with resetting your password.

How to verify your identity depends if you previously added security info to your account and if you can still access them. Select from the two options below.

Option 1: You received and can select a verification option

Select which option to send the verification code to.

Select Next.

Screenshot of options to verify identity

Option 2: No verification options are given or you can no longer access any of the options

If you don’t see an option for where to send a code or you no longer have access to any of the verification options shown, you won't be able to reset your password this way.

Try the solutions listed in Step 2: If you can't reset your password. If those don't work either, or if you selected I can't receive a code from this verification page, you'll begin the account recovery process.

Go directly to Step 3: Help with the Microsoft account recovery form for tips to complete that process.

3. Get a verification code

Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.

Select Get code.

Microsoft will send a verification code to the email or phone number you selected.

Go to the recovery phone or email for where you expect to receive the code.

4. Enter code and reset password

Paste or type the code you received and select Next.

Type your new password and select Next.